Terms & Conditions

 

Price Terms

 

Price Adjustment Mechanism: The sales prices of ESJ Microwave Technology Co., Ltd.’s RF products may be adjusted based on factors such as fluctuations in market raw material prices, exchange rate changes, and industry policy adjustments. No prior notice to customers is required for these adjustments, and the new price will be based on ESJ Microwave Technology’s latest official price list.

 

Prices Exclude Taxes and Fees: All listed product prices are base prices and do not include statutory taxes and fees such as VAT, consumption tax, and customs duties incurred during product procurement. They also do not cover additional derivative costs such as platform service fees and cross-border transaction fees. Related taxes and fees must be borne by the customer according to local regulations and transaction scenarios.

 

Delivery Pricing Basis: Unless the buyer and seller enter into a written supplementary agreement specifying delivery terms (such as FOB, CIF, etc.), product prices are based on Ex-Way Delivery (EXW) from the Shanghai. This means that all costs before delivery to the Shanghai  warehouse are borne by ESJ Microwave Technology, while loading, short-distance transshipment, and other costs after delivery are the responsibility of the customer.

 

Additional Fees: Unless otherwise stated in a written quotation and confirmed by both parties, product prices do not include freight, transportation insurance, import/export duties, customs clearance fees, warehousing fees, or other additional charges. If customers require ESJ Microwave Technology to handle related services, a separate service agreement must be signed and corresponding fees paid.

 

Limited Warranty Terms

Warranty Period and Scope: All ESJ Microwave Technology RF products are covered by a one-year limited warranty from the date of official shipment. The warranty covers performance failures caused by design or manufacturing defects under normal use.

 

Warranty Service Options: During the warranty period, for products confirmed by ESJ Microwave Technology’s technical department to meet the warranty conditions, customers can choose one of the following service options:

  1. Free replacement with a brand new product of the same model or equivalent performance;
  2. Free repair service provided by ESJMicrowave Technology, covering round-trip basic shipping costs;
  3. Deduction of an equivalent amount from the original purchase price, which can be used for subsequent order settlements.

 

Warranty Expiration Circumstances: The warranty service will automatically expire if the product is used under any of the following non-compliant conditions, and ESJ reserves the right to refuse warranty service:

  1. Use beyond the range of electrical parameters such as voltage, power, and current specified in the product’s technical specifications;
  2. Suffering from severe mechanical impact, drops, or other external shocks;
  3. Experiencing extreme temperature differences, high-temperature baking, low-temperature freezing, or other thermal shock environments;
  4. Unauthorized disassembly or modification of the product;
  5. Failures caused by natural disasters, intentional damage, or other reasons not related to product quality.

 

Origin Inspection Terms

 

Inspection Application Requirements: If the customer or end-user requires origin inspection of the delivered product, a written inspection application must be submitted to ESJ Microwave Technology at least 15 working days in advance, specifying the inspection time, location, inspection items, and inspection standards, and providing certification from a qualified third-party inspection agency (if third-party inspection is required). Inspection Fee Coverage: Origin inspection services (including pre-production raw material inspection, in-process inspection, and finished product inspection) are not included in the basic service scope. ESJ Microwave Technology will formulate specific fee standards based on factors such as the complexity of the inspection, required manpower and material costs, and inspection cycle. Related fees must be paid in full by the client before the inspection service commences. ESJ Microwave Technology reserves the right to refuse cooperation with the inspection work if payment is not made.

 

Inspection Result Confirmation: After the inspection is completed, ESJ Microwave Technology will issue a formal inspection report. The client must provide confirmation within 3 working days of receiving the report. Failure to provide confirmation within this period will be considered acceptance of the inspection results. If the inspection reveals product quality issues, ESJ Microwave Technology will handle it according to the warranty terms. If the inspection is a non-essential request unilaterally by the client and the product has no quality issues, the inspection fee will not be refunded.

 

Payment Terms

 

Settlement Currency Requirements: To ensure the stability and universality of transaction settlements, all payments to ESJ Microwave Technology will be settled in US dollars or euros. Direct payments in other currencies are not accepted. If customers need to exchange other currencies for payment, the exchange rate risk and exchange fees will be borne by the customer.

 

Payment Methods: Bank wire transfer (T/T) is supported. Customers must remit the full amount to the bank account designated by ESJ Microwave Technology within the agreed payment period, and must include the order number in the remarks for reconciliation. If other payment methods such as letters of credit or bank drafts are required, prior consultation and a special payment agreement must be signed with the finance department of ESJ Microwave Technology.

 

Payment Deadline:

  1. For all international orders (including end-user and distributor orders), regardless of the order amount, full prepayment is required after the order takes effect and before shipment. ESJ reserves the right to delay or cancel shipments for orders without prepayment.

 

  1. For long-term clients with good credit ratings, ESJ offers a 30-day (Net 30) payment term. This means the client must settle the full payment within 30 calendar days of the goods’ acceptance. Late payments will incur late fees as stipulated in the contract.

 

Transportation Terms: Risk of Loss/Damage Transfer: After ESJ Microwave Technology delivers the goods to the client’s designated or defaulted freight forwarder and completes the handover procedures, the risk of loss, damage, or moisture damage will officially transfer to the client. Any subsequent damage issues will be handled by the client through negotiation with the freight forwarder or insurance company. ESJ can provide necessary supporting documentation such as shipping certificates but does not assume liability for claims.

 

Related Costs: All costs incurred throughout the transportation process, including transportation insurance, import/export duties, customs clearance fees, port charges, and warehousing fees, are borne solely by the client. ESJ Microwave Technology can handle related procedures on behalf of the client, but these costs must be paid in advance or settled in the invoice.

 

Transportation method agreement:

  1. If the customer or end user has clearly provided a freight forwarder account, specified transportation method (such as air freight, sea freight, express line, etc.) and transportation route, ESJ Microwave Technology will strictly arrange shipment according to the customer’s requirements and ensure that the cargo information matches the freight channel specified by the customer;
  2. If the customer has not made any specifications for transportation, ESJ will include reasonable freight charges in the final invoice amount based on factors such as the weight, volume, and urgency of the goods, and will default to selecting DHL/FedEx air freight for shipment to ensure that the goods are delivered to the customer’s designated delivery address within a reasonable time.